Return & Refund Policy

Last updated: June 25, 2026

At Zonescent, your satisfaction matters to us. Because we sell fragrance oils and scent products, we follow strict hygiene and safety standards when it comes to returns. Please read this policy carefully before placing your order.

Return Eligibility

For health and hygiene reasons, we can only accept returns of items that are:

• Unopened, unused, and sealed in their original packaging,
• In the same condition that you received them, and
• Returned within 14 days of the delivery date.

Once a fragrance oil or scent product has been opened or its seal has been broken, it cannot be returned or exchanged for hygiene and safety reasons. We appreciate your understanding, as this protects the quality and safety of products for all our customers.

Non-Returnable Items

The following cannot be returned:

• Opened, used, or unsealed fragrance oils and scent products.
• Items returned more than 14 days after delivery.
• Items without original packaging, or that show signs of use.
• Sale or clearance items (unless they arrive damaged or defective).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at egyzonescent@gmail.com with your order number and clear photos of the issue. In these cases, we will replace the item or issue a full refund — including any shipping costs — at our expense. This applies even to opened items, since the fault is ours.

How to Request a Return

To start a return, email us at egyzonescent@gmail.com with:

1. Your order number,
2. The item(s) you wish to return, and
3. The reason for the return.

Our team will review your request and, if approved, send you instructions on how and where to send your return. Please do not send items back to us before receiving confirmation, as unapproved returns may not be accepted.

Return Shipping

• For change-of-mind returns (eligible unopened items), the customer is responsible for the cost of return shipping.
• For damaged, defective, or incorrect items, Zonescent covers all return shipping costs.

We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 to 14 business days.
• Online payments are refunded to your original payment method.
• Cash on Delivery (COD) orders are refunded via bank transfer or an agreed payment method, as cash payments cannot be reversed automatically.
• Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect items).

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Exchanges

If you would like to exchange an eligible unopened item for a different product, please contact us and we will guide you through the process based on availability.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been dispatched. Once an order is handed to the courier, it falls under the standard return terms above.

Contact Us

For any questions about returns or refunds, please reach out:

Email: egyzonescent@gmail.com Address: 110 Omar Ibn El-Khattab, 8, Heliopolis, Cairo, 4461222, Egypt