Refund Policy

At EGY SCENT, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The product is in its original packaging, unopened and unsealed.
• You have proof of purchase (order number or receipt).

Non-Returnable Items

Due to the nature of fragrance products, we are unable to accept returns on:

• Opened or used perfumes.
• Items purchased on sale or with a discount code.
• Gift cards.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery via WhatsApp with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

How to Request a Refund

1. Contact us via WhatsApp or through our website within the return window.
2. Provide your order number and reason for the return.
3. We will guide you through the return process.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

Contact Us

For any questions about our refund policy, please reach out to us via WhatsApp or through our website. We're happy to help!